Monthly Archives: August 2019

Questions To Ask Your Enterprise Clients About Technology

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Cloud Hosting by gotomyerp

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Google Rating

4.9

gotomyerp

4.9

Alice Youse

21:10 26 Apr 18

I was very impressed with the speed of service from the support team with gotomyerp. I had an issue that was not able to be resolved using the the normal steps/emails, so they connected with me online/remotely and completely resolved my issue right then. I couldn't be more pleased with their excellent assistance today. Thank you!!

Sacha mil

00:32 01 Feb 18

Working with gotomyerp has been a very smooth process, I'm very happy with the choice I made. Their customer service is second to none. I found the response time was 10 minutes or less. No joke! You can rarely find this kinda of response these days. It also helps that their service is consistent and very high quality. Would highly recommend if you're looking for a hosting company!

Moira Goggin

16:35 30 Mar 18

Unmatched service, amazing response time, friendly non-geeky help. GoToMyERP lives up to these accolades and surpasses my expectations. In over 30 years I have never dealt with an IT/hosting company that seems to have thought of everything and even the rare human error emergencies become cake walks. They are the best.

Berkeley Club Beverages

17:03 24 May 18

GoToMyERP has been exceptional in their abilities to quickly troubleshoot, diagnose and provide a fix or a process that has helped us with any issues, including with our ISP-Comcast. After experiencing remote disconnects from our host they quickly determined that a chipset in our Comcast provided modem/wifi router was causing the issues. As Comcast was not able to provide a replacement that gave us the service we were promised, GoToMyERP wasted no time and provided a new modem/wifi router to us at NO COST! After countless hours of lost time due to Comcasts inability to provide support, we are finally back up and running with no issues. Thank you GoToMyERP Support Team!!

Subarashii Kudamono

22:31 28 Feb 18

Top-of-the-line hosting service with special focus on accounting platforms & integration. Concierge service at Michelin 5 star level! Also, team at GotoMyERP really dug in an helped us with integration of our new Order Mgmt System when glitches appeared making this integration a reality (particularly when it took a very long time to identify the core of the matter at hand.

Brian Stilts

12:49 15 Jun 18

I've personally been communicating with the owner of this company on the Microsoft forums and he's awesome. We've been dealing with a Microsoft issue for an eternity and he has stepped up and created a temporary fix for their most recent remote app issue. He did this out of the goodness of his heart and his willingness to help others without asking for any form of monetary reimbursement or public adulation. These are the kind of folks you always hope to find when looking for a good business partner.

Ben van Mierlo

07:41 19 Jun 18

Thanks for publishing the win 1803 fix. Microsoft should have done this, but it is great that you stepped in.

Abhishek Tiwari

16:00 26 Oct 18

Gotomyerps hosted version of QBOOKS works very well (I initially had some reservations about taking the show online) and, most importantly, obviates the need for regular back up by the end user. Additionally, their response to my queries and issues, in terms of speed and efficacy (i.e. getting the problem resolved), was excellent.

Seffi Janowski

14:29 26 Dec 18

Phenomenally quick response regardless of the time of the day...

Kym Grime

02:27 05 Feb 19

As a QB Proadvisor, I have experience with QB hosted by another major hosting company. I recently had a client obtain their hosting through gotomyerp. I was a bit apprehensive of their service when I started using them, but they have out performed my expectations and surpassed the customer service experiences I've had with the other host many times. They have responded to requests at all hours of the night. I won't hesitate to recommend them to my clients.

Ultramation Inc.

21:14 19 Feb 19

I have only had to contact the support team a couple of times but have to say WOW!! They have been the greatest. They are prompt and help you fix the issues or answer your question. Into today society customer service is almost a thing of the past but not with Go TO MY ERP. If you need some cloud hosting check them out. Been with them for over a year and never had a second thought about it. Great job Go to MY ERP!!!

Andrea Lupinek

02:26 21 Mar 19

Super fast and friendly service every time. Your guys are great!

Traci Highfill

20:21 27 Mar 19

By far one of the best customer service experiences I have had. Technician went above and beyond to ensure my issues were resolved. :)

Beth Bowers

18:34 28 Jun 19

I've been amazed at how well the GoToMyERP guys understand the setup and functions in Sage 100. I am working with a client new to Sage 100 and I have not had to explain a thing to them as I ask for different network requests (that hasn't stopped me from explaining, but I've realized I don't NEED to!). They are all very friendly and prompt to reply. I wish all 3rd party IT vendors were this great to work with.

Bob Pfahnl

21:43 05 Aug 19

We have been a raving fan of GoToMyERP since its inception. From simple to complex configurations, our clients enjoy superior performance, flexible accessibility, and stellar service. As consultants, we enjoy anytime, anywhere, any device ability to support those clients. Moving from on-premise to hosted with GTMERP has been seamless and painless.

Barbara Goldstein

03:37 09 Aug 19

The GTMERP team are the ultimate professionals who make our lives as an ERP system reseller easy (and provide us peace of mind, for which we are grateful) by providing a safe, secure environment for our clients and responding quickly and effectively to their needs.

Bob Pfahnl

21:43 05 Aug 19

Eric Buckner

17:50 06 Nov 19

Truly the best customer service I've experienced. Support is exceptional, day or night I always get a response and resolution. These folks really go the extra mile to help with my implementation. 100% recommend.

Brian Haack

18:36 14 Nov 19

My team at gotomyerp really takes good care of me. They are fast to reply to requests and always go the extra mile to take care of my needs.

Boosted CRM

02:53 11 Dec 19

Mike Murphy just wrote a 1 star review on our Google review page because I asked him to pay for our services and that we cannot work for free?

Boosted CRM

09:36 11 Dec 19

Mike Murphy is one of our best customers. Thank you!

Boosted CRM

19:13 11 Dec 19

Mike Murphy is one of our best customers. Thank you!

Boosted CRM

19:13 11 Dec 19

Mike Murphy is one of our best customers. Thank you!

Ryan Fisch

15:29 30 Dec 19

I had a very rushed transfer with a large number of company setups and the GoToMyERP Team did a fantastic job of helping me get back online! In addition to a great on-boarding experience, support is extremely responsive and goes out of their way to follow-up until your inquiry is satisfied, highly recommend!

Dana Roy

21:36 18 Mar 20

Thought it was going to take forever to fix this problem. Literally five minutes of the staff looking into my computer, I was back up and running! In the nick of time!

Trevor Ma

20:45 05 May 20

I had a few problems using the software when I first started but the support staff there are amazing. I've never had such quick response times before. I've contacted support from other software companies before and gotomyerp's support beat the others by a landslide. I would highly recommend this company to others. Especially if they appreciate a quick response time

Tina Sellers

12:22 30 Apr 20

I just love gotomyerp's support, they are always so helpful and right on any issue we have. They are the best!!! Would recommend them to everyone!

Laurence Bradford

14:43 17 Apr 20

We along with several clients were using another solution. We moved to GoToMyERP for improved security, uptime, and peace of mind. So glad we made that change to support our ERP solution (and that of our clients). They provide fast and courteous support and a solution that is secure and consistently available from anywhere.

Cheri Oberpriller

20:10 22 Apr 20

Knowledgeable staff; solid on-boarding structures and assistance; timely response and strong support.

Dahil R

20:50 14 May 20

We recently wanted to upgrade to a new version of one of our platforms. We just requested the service and Gotomyerp reached out to the support team from that software company, and we just waited for completion. This was managed in a timely manner (2 days or less).This is the type of service you receive- prompt reponse and execution. Way to go!

Aaron Young

16:36 11 May 20

Big package in a small outfit. GoToMyERP has worked very well with us and I couldn't be happier with their customer service. The one caveat is you have to be patient and you also have to some knowledge of the topic when asking their support team. They are quick and willing to help if you know what you're asking.

Cathy Ross

11:58 20 May 20

I had a printing problem with Quickbooks which was really out of the scope of their support but they helped me find the solution anyway. They even did a remote session after 5 pm to help with this. We have been a customer for several years now and have always found support to be extremely helpful.

Andy Helton

22:36 21 May 20

I have used the Online Chat Feature of gotomyerp at least twice since we started using the Service. The response is Fantastic. The Technicians I chat with are patient and go BEYOND the norm as far as support goes. I will continue to use this feature.

Steven Landry

17:30 22 May 20

Very honest company that doesn't just try to go for the sale when it's not in the customer's best interest. After a lengthy assessment of our current situation I was advised that it was best to stay with my current provider and not switch to them. In the future I will reach out to them when my needs change. Tremendous integrity which is rarely found these days.

Patricia Blau

02:03 08 Jul 20

Excellent customer service. My support tickets are always responded to in a timely manor and my issues are resolved quickly. Any questions about billing have also always had a prompt reply. Reasonably priced and I hope it stays that way.

Tracy Topping

13:18 06 Jul 20

The best response time, really quick, always helpful. Great team.

Jurgen Longnecker

12:39 01 Sep 20

The process of moving from our old virtual desktop was seamless and we couldn't be happier with the service over the last 5 years.

mccloskey2011

20:40 03 Sep 20

This team is very responsive and always available to assist with problems from the mundane to the desperate, "I need this now." Perpetually optimistic, with good cause, Gotomyerp makes working in the cloud efficient, affordable and convenient. I recommend them highly.

David Silvernail

16:40 04 Sep 20

Fast, reliable Cloud hosting for desktop applications. Really appreciated their implementation and professionalism. The servers have extremely low latency and it makes working in Quickbooks Enterprise completely indistinguishable from running it off a local network. Their backup solution gives me great peace of mind. Wonderful support team as well.

DAIANA SERSEA

20:08 15 Sep 20

Great customer support, they reach out and guide me even though the problem was not related to them. Thank you!

Lisa Hull

14:49 19 Sep 20

Excellent customer support!!

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Questions To Ask Your Enterprise Clients About Technology

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